Privacy Policy

01 Introduction

Welcome to Luqman Aromatics ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://luqmanaromatics.com.pk and make purchases from our store.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site.

02 Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

Create an account or register on our website
Place an order or make a purchase
Contact us via our contact form, email, or WhatsApp
Participate in promotions or surveys

This information may include:

Name (first and last name)
Email address
Phone number
Shipping and billing address
Payment information (processed securely through third-party payment gateways — we do not store full card details)
Order history and preferences

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

Device information — browser type, operating system, device type
Log data — IP address, pages visited, time and date of visit, time spent on pages
Cookies and similar technologies — to enhance your browsing experience and remember your preferences

03 How We Use Your Information

We use the information we collect for the following purposes:

Order processing — to fulfil and manage your orders, payments, shipping, and returns
Account management — to create and manage your customer account
Communication — to send order confirmations, shipping updates, and respond to your enquiries
Marketing — to send promotional emails and offers (only with your consent; you can unsubscribe at any time)
Website improvement — to analyse usage patterns and improve our website, products, and services
Security — to detect and prevent fraud, unauthorised access, and other illegal activities
Legal compliance — to comply with applicable laws, regulations, and legal processes

04 Cookies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us:

Remember your preferences and settings
Keep items in your shopping cart
Understand how you use our website
Deliver relevant content and advertisements

Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential	Required for website functionality (cart, checkout, login)	Session / 1 year
Analytics	Help us understand how visitors interact with our website	Up to 2 years
Marketing	Used to deliver relevant advertisements	Up to 1 year
Preference	Remember your settings and choices	Up to 1 year

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

05 Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service providers — trusted third parties who assist us in operating our website, processing payments, and delivering orders (e.g., payment gateways, courier services)
Legal requirements — when required by law, regulation, or legal process
Business transfers — in connection with a merger, acquisition, or sale of business assets
With your consent — when you have explicitly agreed to the sharing of your information

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

06 Data Security

We implement appropriate technical and organisational security measures to protect your personal information, including:

SSL encryption for all data transmissions
Secure payment processing through PCI DSS compliant gateways
Regular security assessments and updates
Restricted access to personal information on a need-to-know basis

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

07 Your Rights

You have the following rights regarding your personal information:

Access — request a copy of the personal data we hold about you
Correction — request correction of inaccurate or incomplete data
Deletion — request deletion of your personal data (subject to legal obligations)
Opt-out — unsubscribe from marketing communications at any time
Data portability — request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at info@luqmanaromatics.com.

08 Third-Party Links

Our website may contain links to third-party websites, including social media platforms and payment providers. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

09 Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

11 Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@luqmanaromatics.com
Phone: +92-333-6825936
Address: Shop no 197,198, gate number 1, Model Bazaar, Mianwali